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Order by phone:

Phone

+49 72 31 - 15 75 0

Monday to Friday 8am - 5pm (CET)

Factory Sale

Pforzheim

Monday to Friday 9am - 4pm (CET)

Frequently asked questions (FAQ)

Which mechanical movements are used by Laco?

 

The following high-quality mechanical movements are currently being used by Laco:
LACO 01 = ETA 2801.2 (Elaboré)
LACO 04 = ETA 2804.2 (Elaboré)
LACO 15 = Miyota 9015
LACO 18 = Miyota 8218
LACO 21 = Miyota 821A
LACO 24 = ETA 2824.2 (Elaboré)
LACO 50 = ETA 7750 (Elaboré)
LACO 92 = ETA 2892A2 (Elaboré)
LACO 97 = ETA 6497 (Elaboré)
LACO 98 = ETA 6498 (Elaboré)

 

What are the performance specifications for the mechanical movements used by Laco?

 

Laco’s watchmakers carefully regulate every mechanical movement to the following standard:
LACO 01 = -5/+10 seconds per day
LACO 04 = -5/+10 seconds per day
LACO 15 = -10/+20 seconds per day
LACO 18 = -10/+20 seconds per day
LACO 21 = -10/+20 seconds per day
LACO 24 = -5/+10 seconds per day
LACO 50 = -5/+10 seconds per day
LACO 92 = -5/+10 seconds per day
LACO 97 = -5/+10 seconds per day
LACO 98 = -5/+10 seconds per day

 

What do the water resistance ratings measured in ATM mean?

 

The following table provides an overview of various water resistance scenarios based on the rating of your watch.

 

Pressure

Splashed Water

Showering

Bathing

Swimming

Diving

3 ATM

Yes

No

No

No

No

5 ATM

Yes

No

Yes

No

No

10 ATM

Yes

Yes

Yes

Yes

No

20 ATM 

Yes

Yes

Yes

Yes

Yes


3 ATM: The watch is resistant to sweat, drops of rain, and light splashes of water.

5 ATM: The watch is waterproof. However, it should not be worn while swimming or showering.
10 ATM: The watch can be worn in the water for activities such as surface snorkeling, but not diving.
20 ATM: The watch is suitable for diving.

Tip: The water resistance of your watch should be tested on a regular basis, ideally at least once per year.

 


I don’t live in the EU (European Union). Do I still have to pay the 19% value added tax (VAT)?

 

No. If you don’t reside within the EU, the 19% VAT will automatically be deducted from your order when you enter your shipping address.

 

I am placing an order from within Germany, but I’d like to export my purchase to a country outside of the EU. Do I still have to pay the 19% VAT?

 

Yes. However, if you include a note in the comment area of your order explaining your intention to export your purchase, we will be happy to provide you with a VAT rebate form.

 

I would like to substitute the strap on the watch that I am ordering. Is this possible?

 

Yes. If you include a note in the comment area of your order, we will be happy to change the strap with one of equal value from our online shop. Straps with a higher retail value will need to be purchased additionally. However, if you wish, we can ship your watch on the additional strap (providing you order it at the same time as your watch). The strap that your watch originally came with will of course be included in your shipment.

 

How can I personalise my new Laco watch?

 

Your name, the initials of your loved one, your life motto or the date of a very special occasion – from now, with our free* engraving service, you can make almost any Laco model totally unique. There are endless personal engraving ideas. Depending on the model, you can have the side or bottom of the case, or the rotor of the automatic movement engraved.
On the product pages of all engravable watch models, you will find an input field for the words to be engraved. Please choose your preferred position for the engraving here. The input field only holds up to the number of characters that can actually be engraved.

 

*The first engraving is free of charge, any further engraving is possible at a surcharge of 49€ including VAT. Please contact us personally for this service.

 

Please note: In particular when placing orders that include an engraving request, we ask you to carefully examine our confirmation email for your purchase. Engraving will delay the delivery of your order by approx. 8-10 working days. Unfortunately, personalised products can be neither returned nor exchanged.

 

What about the warranty claim?

 

Laco gurantees a period of 2 years.

 

How can I redeem a voucher?
 

How to redeem your voucher during the order process:

1. Arrange your order and put the articles in the shopping cart.
2. In the shopping cart, go to "proceed to check-out".
3. Log in or register as a new customer.
4. On the order overview page, click on "Do you have a voucher?"  
5. Enter the voucher or discount code and click "redeem".
6. On the order overview page you can see the voucher value, the reduced amount or the free article.
7. Send your order to finalise the procedure.

 

Alternatively, you can "Checkout" immediately and enter your voucher or discount code when confirming your order. Please enter all relevant data such as shipping or billing address first and make sure to enter your voucher or discount code in the final step before ordering.

 

What does a clockwork upgrade include?

 

The standard movement in this model is a movement of the quality level elaboré. 
Upon request, we also supply this model with a top quality movement. This can be added under "Clockwork Upgrade" to your order.

 

 

ELABORÉ

TOP

Shock protection

incabloc

incabloc

Balance wheel

gilded nickel

gilded glucydur

Hairspring

nivarox 2

anachronic

Regulation

3 positions

5 positions

Ø Gear precision over 24h

0 bis + 14 sec./day

0 bis + 8 sec./day

Jewels polyrubin red ruby

 

PayPal credit powered by PayPal

With the aid of PayPal credit powered by PayPal, we are able to fund your wishes quickly and
smoothly. We grant you the possibility to pay in monthly instalments (subject to availability &
credit check). You will still receive your order quickly because you do not have to go to the post office or bank to prove your identity, and the goods can be shipped directly. In order for the online request for credit to be processed smoothly and safely, we have commissioned the payment service provider, PayPal, with the task of performing a credit check and the application procedure for payment by instalment. Your creditworthiness is checked by PayPal in real time and you are informed immediately whether you can pay by instalment. For you, this means that you conclude the credit contract with our shop. We assign the payment claim to PayPal and PayPal will collect this in its own name. We are still your contractual partner and contact.

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