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Monday to Friday 8am - 5pm (CET)

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Pforzheim

Monday to Friday, 9 am to 4 pm

Watches

FREQUENTLY ASKED QUESTIONS (FAQ)

The following high-quality mechanical movements are currently being used by Laco:

LACO 01 = ETA 2801.2 (Elaboré)
LACO 04 = ETA 2804.2 (Elaboré)
LACO 15 = Miyota 9015
LACO 18 = Miyota 8218
LACO 21 = Miyota 821A
LACO 31 = Miyota 8315
LACO 24 = ETA 2824.2 (Elaboré/Top)
LACO 50 = ETA 7750 (Elaboré/Top)
LACO 92 = ETA 2892A2 (Elaboré)
LACO 97 = ETA 6497 (Elaboré)
LACO 98 = ETA 6498 (Elaboré)
LACO 200 = Sellita SW200-1 (Elaboré/Top)
LACO 210 = Sellita SW210-1 (Elaboré/Top)
LACO 215 = Sellita SW215-1 (Elaboré)
LACO 300 = Sellita SW300-1 (Elaboré)
LACO 330 = Sellita SW330-2 (Elaboré/Top)
LACO 500 = Sellita SW500-1 (Elaboré/Top)

 

The watch movement specified for the respective model corresponds to the current production status in our manufacture in Pforzheim. Due to technical changes, however, there may be deviations for stock items at our Laco dealers. 

Laco’s watchmakers carefully regulate every mechanical movement to the following standard:

LACO 01 = -5/+10 seconds per day
LACO 04 = -5/+10 seconds per day
LACO 15 = -10/+20 seconds per day
LACO 18 = -10/+20 seconds per day
LACO 21 = -10/+20 seconds per day
LACO 24 = -5/+10 seconds per day
LACO 50 = -5/+10 seconds per day
LACO 92 = -5/+10 seconds per day
LACO 97 = -5/+10 seconds per day
LACO 98 = -5/+10 seconds per day

LACO 200 = -5/+10 seconds per day
LACO 210 = -5/+10 seconds per day
LACO 215 = -5/+10 seconds per day
LACO 300 = -5/+10 seconds per day
LACO 330 = -5/+10 seconds per day
LACO 500 = -5/+10 seconds per day

The following table provides an overview of various water resistance scenarios based on the rating of your watch.

 

Pressure Splashed water Showering Bathing Swimming diving
3 ATM Yes No No No No
5 ATM Yes No Yes No No
10 ATM Yes Yes Yes Yes No
20 ATM  Yes Yes Yes Yes Yes

 

3 ATM: The watch is resistant to sweat, drops of rain, and light splashes of water.
5 ATM: The watch is waterproof. However, it should not be worn while swimming or showering.
10 ATM: The watch can be worn in the water for activities such as surface snorkeling, but not diving.
20 ATM: The watch is suitable for diving.

 

Tip: The water resistance of your watch should be tested on a regular basis, ideally at least once per year.

No. If you don’t reside within the EU, the 19% VAT will automatically be deducted from your order when you enter your shipping address.

In general, a VAT refund is possible for non-EU citizens - provided that the goods are delivered to an address within the EU. Upon request, we will gladly enclose a tax free form with the order. Please leave us a comment in the text field during the order process.

The refund is conducted by our partner Global Blue. With the help of the Tax Free Form, you can have the VAT, minus a service charge levied by Global Blue, paid out directly. This is possible at any Global Blue Refund Office (at airports and border crossing points) for up to three years after purchase. The locations of the offices and further information can be found here: http://www.global-blue.com/.
Important - the export must take place within four weeks of purchase.

Yes. If you include a note in the comment area of your order, we will be happy to change the strap with one of equal value from our online shop. Straps with a higher retail value will need to be purchased additionally. However, if you wish, we can ship your watch on the additional strap (providing you order it at the same time as your watch). The strap that your watch originally came with will of course be included in your shipment.

There are many ways to customize your watch to truly make it one of a kind.
We offer the following services:

 

• Free engraving*
• Upgrade of the watch movement
• Additional anti-reflection coating on the sapphire crystal
• Changing of the calendar disc (German / English)
• Changing of the crown position to the left side

 

Not all options are available for each model. On the product page you will find possible options to customize your watch. The shipping time for your order will be extended due to customization - we produce the watch specifically to your demands. The shipping time is shown upon selection of the respective options.

 

Please note that when placing orders that include an engraving request in particular, we recommend checking your confirmation mail again carefully after the order has been placed. Unfortunately personalized products can neither be returned nor exchanged.

 

*The first engraving is free of charge; further engraving at extra charge of 49€ each incl. VAT. 

Laco gurantees a period of 2 years.

How to redeem your voucher during the order process:
 

1. Arrange your order and put the articles in the shopping cart.
2. In the shopping cart, go to "proceed to check-out".
3. Log in or register as a new customer.
4. On the order overview page, click on "Do you have a voucher?"  
5. Enter the voucher or discount code and click "redeem".
6. On the order overview page you can see the voucher value, the reduced amount or the free article.
7. Send your order to finalise the procedure.

 

Alternatively, you can "Checkout" immediately and enter your voucher or discount code when confirming your order. Please enter all relevant data such as shipping or billing address first and make sure to enter your voucher or discount code in the final step before ordering.

Laco offers the option of upgrading the quality level for several mechanical movements. The default movement is a movement with the Elaboré quality level. On request, we can provide select models with a movement of the Top quality level. This can be added to your order under "Movement upgrade". 

 

An upgrade is possible for the following movements:

LACO 24 (base: ETA 2824.2)
LACO 50 (base: ETA 7750)
LACO 200 (base: Sellita SW200-1)

LACO 210 (base: Sellita SW210-1)

LACO 330 (base: Sellita SW330-2)
LACO 500 (base: Sellita SW500-1)

 

For models equipped with a Laco 21 movement (base: Miyota 821A) we offer an upgrade to the Laco 31 movement (base: Miyota 8315).

The following table provides an overview of the technical differences:

 

Upgrade for LACO 24 (base: ETA 2824.2) / LACO 200 (base: Sellita SW200-1) Elaboré to Top

  ELABORÉ TOP
Shock protection Incabloc Incabloc
Balance wheel Gilded nickel Gilded Glucydur
Hairspring Nivarox 2 Anachronic
Regulation 3 positions 5 positions
Ø gear precision over 24 h 0 to + 14 seconds/day 0 to + 8 seconds/day
Jewels Polyrubin Red ruby

 

 

Upgrade for LACO 210 (base: Sellita SW210-1) Elaboré to Top

  ELABORÉ TOP
Shock protection Incabloc Incabloc
Balance wheel Gilded nickel Gilded nickel
Hairspring Nivarox 2 Nivarox 1
Regulation 3 positions 5 positions
Ø gear precision over 24 h 0 to + 14 seconds/day 0 to + 8 seconds/day
Jewels Polyrubin Red ruby

 

 

Upgrade for LACO 310 (base: Sellita 330-2) Elaboré to Top

  ELABORÉ TOP
Shock protection Incabloc Incabloc
Balance wheel Gilded nickel Gilded nickel
Hairspring Nivarox 2 Nivarox 1
Regulation 3 positions 5 positions
Ø gear precision over 24 h 0 to + 14 seconds/day 0 to + 8 seconds/day
Jewels Polyrubin Red ruby

 

 

Upgrade for LACO 50 (base: ETA 7750) / LACO 500 (base: Sellita SW500-1) Elaboré to Top

  ELABORÉ TOP
Shock protection Incabloc Incabloc
Balance wheel Gilded nickel Gilded Glucydur
Hairspring Nivarox 2 Anachronic
Regulation 3 positions 5 positions
Ø gear precision over 24 h 0 to + 10 seconds/day 0 to + 8 seconds/day

 

 

Upgrade for LACO 21 (base: Miyota 821A) to LACO 31 (base: Miyota 8315) 

  Standard (Laco 21) Upgrade (Laco 31)
Ø gear precision in 24h -10 to +20 seconds/day -10 to +20 seconds/day
Refinement ornamental cuts ornamental cuts, blued screws
Power reserve 42 hours More than 60 hours

Your name, the initials of a loved one, your motto or the date of a very special day - you can make your Laco watch one of a kind with our free* engraving service. There are endless ideas for a personal engraving! Depending on the model, you can choose between an engraving on the side of the watch case, the case back, or the rotor of an automatic movement. 

You can find an input field for your engraving text on the product pages of all engravable watches. Please select the desired engraving location here. The input field only accepts the number of characters that can actually be engraved. 

 

Please note: when placing orders that include an engraving request in particular, we recommend checking your confirmation mail again carefully after the order has been placed. Unfortunately personalized products can neither be returned nor exchanged. The shipping time can be delayed by about 8-10 working days due to an engraving. You can also find out more about this here: https://www.laco.de/en/engravings

 

*The first engraving is free of charge; further engraving at extra charge of 49€ each incl. VAT. 

Every "Erbstück" (heirloom) watch is a handmade unique item. This means that even though all  watches look very similar, every single piece has individual signs of aging.

 

We offer three different levels of aging:

Level 1: The watch only has slight signs of aging, the watch case has no or only very small scratches or grooves.
Level 2: The "standard" version has normal scratches and aging characteristics which can be seen on the pictures on our website. If you do not submit a level selection, you will receive this level.
Level 3: The watch has strong signs of aging. The level 3 aging has the same features of level 2, but with broken out parts of the lumious material of the hands. Please note that the readability of the watch is reduced when choosing due to reduced luminous material.

 

The "Erbstück" watches are produced at level 2 by default. If you prefer a different level of aging, please give us a short notice in the comment field when submitting your order. If level 1 or 3 is selected the delivery time may take longer, because the components are made specifically according to your requests. Feel free to contact us to ask about the current delivery time for these options.

 

Stufe 1 – Erbstücke von Laco

 
The illustration shows level 1

Stufe 3 – Erbstücke von Laco


The illustration shows level 3

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